Conditions of Use
Notice: Many of the products in our web store require training to help ensure proper use. The descriptions on this website are not intended to substitute for appropriate training. Some products require expert installation that must only be done by qualified individuals. All challenge course elements and equipment must be properly set up and operated, and must be inspected by a qualified Professional Vendor Member of ACCT (Association for Challenge Course Technology) in accordance with established standards. Failure to properly use this equipment in accordance with accepted safety practices can be very hazardous and can result in serious injury. Project Adventure, Incorporated and its Fulfillment Center can accept no responsibility for any improper use of the items on this website.
Standard domestic shipping cost is included in the product total. All US shipments to the 48 contiguous states are shipped via UPS Ground from our warehouse on the East Coast. Delivery generally takes 2-6 business days depending on your delivery state.
- Eastern Seaboard delivery takes 2-3 business days.
- Mid-western delivery takes 3-4 business days.
- Mountain, Southwest, Northwest and West delivery takes 5-6 business days.
- Shipments to Alaska, Hawaii and Puerto Rico take approximately 5-8 business days.
APO/FPO Addresses are shipped via the US Postal Service and may require longer delivery times. Certain items that the USPS considers oversized may require additional handling charges, or may not be able to ship due to size limitations. Please contact us for further information.
Expedited shipping is available on most items. Please call or email us with your complete list of items & quantities, along with your complete shipping address (No PO Boxes). We can then provide expedited shipping options and fees to you.
Canadian Orders are processed through our Canadian Fulfillment Center and are billed in Canadian dollars including GST & PST. Please contact us for pricing and shipping details.
All International orders require a shipping quote based on items, quantities and delivery location. Shipping methods and times vary dependent on items and destinations. All International online orders will be sent an email with shipping options for approval prior to processing.
Some items require delivery by freight truck, as they are too large to ship via UPS Ground. Sometimes additional charges apply for these types of deliveries. You will be contacted prior to order processing if an item ordered requires a freight truck for delivery.
Return & Exchange Information
Due to safety concerns, some items may not be returned. If you are not satisfied with your order, you may return it within 30 days of receipt. Please contact our Customer Service Dept. for a Return Authorization # (RA#) before returning any product. Any and all products returned without an RA# may not be accepted or processed for return. Customers must ship all returns pre-paid and no C.O.D. shipment will be accepted. Please insure your package. All returns must be sent to Project Adventure’s Fulfillment Center with your RA# clearly marked on the outside of all packages.
Project Adventure Returns
601 FlagHouse Drive
Hasbrouck Heights, NJ 07604
Please contact us at firstname.lastname@example.org or 978-524-4556 with any inquiry. We are happy to assist you.